Shipping and returns

Australian orders

Orders are sent via Australia Post.

Postage is a flat $16.50 per order, and free on orders of $135 or more.

• Standard delivery: 2 to 9 business days, excluding official public holidays

Shipping and fees

Please note freight charges are a guide for most orders and may alter based on weight and dimensions.

You will receive an email containing tracking details when your order is despatched.

Please note: time frames are a guide only and subject to change due to unforeseen or unavoidable events beyond Elixalife's reasonable control. Elixalife® will not provide credit or replacement on orders delivered outside these timeframes.

Incorrect shipping address

In the event that the wrong shipping address has been provided by the receiver, and the product is returned to us, the receiver must pay for the postage prior to re-despatch. No refund will be offered or authorised if the receiver has typed the wrong shipping address and the product is lost in transit.

Product returns

Please note all Elixalife® products have passed strict quality assurance and other scientific tests.

Therefore, it is an Elixalife® policy that any products ordered through our Elixalife® website are the responsibility of the recipient. Due to Elixalife's company policies, and in line with our own quality assurance requirements, there will not be any refund of products purchased over the web.

Products can be returned or exchanged only in the following circumstances, and must be returned within 7 days of delivery:

• Damaged in transit
• Incorrect product shipped
• Faulty product

No refund or exchange

Otherwise, due to the health risks from tampering, all products are considered to be sold on a "no return" basis. No refund or exchange will be given for:

• Change of mind
• Products that have been opened or tampered with, or are not in a resalable condition
• Incorrect orders made by the recipient

Returned parcels

In the event a parcel is returned to sender, the recipient is not entitled to a refund. If your order is returned to our warehouse because the recipient was unable to claim the package, you will be required to pay the freight charge again.

Elixalife® will not be held responsible if there is a delay in delivery.

Customers are responsible for the return shipping and handling charge.

You need to send the original or a copy of the invoice with your return.

In the event that your product is lost in transit, Elixalife® will not be held liable, and therefore recommends that you send all returns via Registered Post.

Please allow a minimum of 7 business days from the day you return your package for your account to be credited.